LEGAL PROTOCOL

1. Data Controller. The data controller for all personal data processed through this website is brightcopyhub, located at Calle de O'Donnell 22, Madrid, Retiro, España. For any data-related inquiries, you may contact our designated data protection officer at [email protected].

2. Data We Collect. In the course of providing our digital marketing and content strategy services, brightcopyhub may collect and process the following categories of personal data:

• Identity data: full name, job title, company name.
• Contact data: email address, telephone number, postal address.
• Technical data: IP address, browser type and version, operating system, device identifiers, and page interaction data collected through analytics tools.
• Communication data: any information you provide when you contact us via email, telephone, or through the contact form on this website.
• Service data: project briefs, brand guidelines, content assets, and campaign performance metrics shared during service delivery.

3. Legal Basis for Processing. We process your personal data on the following legal bases as defined by Article 6 of the GDPR:

• Performance of a contract: Processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract (Article 6(1)(b)).
• Legitimate interests: Processing is necessary for the purposes of the legitimate interests pursued by brightcopyhub, except where such interests are overridden by your fundamental rights and freedoms (Article 6(1)(f)).
• Consent: Where you have given clear consent for brightcopyhub to process your personal data for a specific purpose (Article 6(1)(a)).
• Legal obligation: Processing is necessary for compliance with a legal obligation to which brightcopyhub is subject (Article 6(1)(c)).

4. Purpose of Processing. Your personal data is collected and processed for the following specific purposes:

• To provide, maintain, and improve our digital marketing, content strategy, and brand communication services.
• To communicate with you regarding project updates, service proposals, and operational matters.
• To process payments and manage billing relationships.
• To comply with legal and regulatory obligations applicable in España and the European Union.
• To analyze website usage patterns and optimize user experience through anonymized analytics.
• To send you marketing communications only where you have provided explicit opt-in consent.

5. Data Retention. brightcopyhub retains your personal data only for as long as necessary to fulfill the purposes for which it was collected. Client project data is retained for a period of 5 years following the conclusion of the service agreement. Financial transaction records are retained for 10 years in compliance with Spanish tax regulations. Analytics data is retained in anonymized form for an indefinite period.

6. Data Sharing. Your personal data may be shared with the following categories of recipients:

• Service providers and sub-processors engaged by brightcopyhub for the delivery of contracted services (e.g., hosting providers, analytics platforms, email service providers).
• Government authorities and regulatory bodies where required by law.
• Professional advisors including lawyers, auditors, and insurers where necessary for legitimate business purposes.

All third-party processors are bound by data processing agreements that ensure compliance with GDPR requirements.

7. International Data Transfers. Where personal data is transferred outside the European Economic Area (EEA), brightcopyhub ensures that appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on adequacy decisions as applicable under Article 46 of the GDPR.

8. Your Rights. Under the GDPR, you have the following rights regarding your personal data:

• Right of access (Article 15): You may request a copy of the personal data we hold about you.
• Right to rectification (Article 16): You may request correction of inaccurate or incomplete personal data.
• Right to erasure (Article 17): You may request deletion of your personal data where there is no compelling reason for continued processing.
• Right to restrict processing (Article 18): You may request restriction of processing in certain circumstances.
• Right to data portability (Article 20): You may request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to object (Article 21): You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent (Article 7(3)): Where processing is based on consent, you may withdraw that consent at any time.

9. Exercising Your Rights. To exercise any of the above rights, please send a written request to [email protected]. brightcopyhub will respond to your request within 30 calendar days of receipt. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es if you believe your data protection rights have been violated.

10. Changes to This Policy. brightcopyhub reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email to active clients and through a prominent notice on this website. The effective date of the current policy is displayed at the top of this section.

1. What Are Cookies. Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners about how their sites are used.

2. How brightcopyhub Uses Cookies. This website operated by brightcopyhub, located at Calle de O'Donnell 22, Madrid, Retiro, España, uses cookies for the following purposes:

• Strictly Necessary Cookies: These cookies are essential for the operation of this website. They enable core functionality such as security, network management, and account access. Without these cookies, services you have requested cannot be provided. These cookies do not require your consent under the ePrivacy Directive.
• Functional Cookies: These cookies allow the website to remember choices you make (such as your cookie preference) and provide enhanced, personalized features. They may be set by brightcopyhub or by third-party providers whose services we have added to our pages.
• Analytics Cookies: These cookies collect information about how visitors use this website, including which pages are visited most often and any error messages encountered. All information collected by these cookies is aggregated and therefore anonymous. We use this information only to improve how our website functions.

3. Specific Cookies Deployed. The following cookies are currently active on this website:

4. Managing Cookies. You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling strictly necessary cookies may affect the functionality of this website.

• Google Chrome: Settings → Privacy and Security → Cookies
• Mozilla Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Microsoft Edge: Settings → Privacy, Search, and Services → Cookies

5. Third-Party Cookies. Some cookies on this website are set by third-party services that appear on our pages. brightcopyhub does not control these third-party cookies. We recommend consulting the privacy policies of these third parties for further information. Third-party services currently in use include Google Analytics (provided by Google LLC).

6. Updates to This Policy. This Cookies Policy may be updated from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this policy regularly to stay informed about our use of cookies.

1. Scope. This Refund Policy applies to all services provided by brightcopyhub, located at Calle de O'Donnell 22, Madrid, Retiro, España. It governs the terms under which clients may request a full or partial refund for services rendered or in progress.

2. Milestone-Based Refund Structure. All projects delivered by brightcopyhub follow a milestone-based payment structure. Refunds are calculated based on the completion status of project milestones at the time of cancellation:

• Pre-Project Cancellation (0% milestones completed): Full refund of any advance payments or deposits, minus a 5% administrative processing fee.
• Early-Stage Cancellation (1–33% milestones completed): 50% refund of the total project value, reflecting work already performed and resources allocated.
• Mid-Stage Cancellation (34–66% milestones completed): 25% refund of the remaining project balance, at the discretion of brightcopyhub based on work completed.
• Late-Stage Cancellation (67–100% milestones completed): No refund. All work completed to date is billable and payable in full.

3. Refund Request Process. To initiate a refund request, the client must submit a written request via email to [email protected], including the project reference number, a description of the reason for the refund request, and any supporting documentation. brightcopyhub will acknowledge receipt of the request within 3 business days and provide a resolution within 15 business days.

4. Non-Refundable Items. The following are explicitly excluded from refund eligibility:

• Third-party software licenses, domain registrations, or hosting fees already procured on behalf of the client.
• Advertising spend allocated to paid media campaigns (Google Ads, Meta Ads, LinkedIn Ads) that has already been disbursed to the respective platform.
• Work product delivered and accepted by the client at any prior milestone.
• Custom strategy documents or creative assets that have been finalized and delivered.

5. Dispute Resolution. In the event of a disagreement regarding refund eligibility or amount, both parties agree to engage in a good-faith mediation process before pursuing any legal remedies. The applicable jurisdiction for any disputes arising from this policy is Madrid, España.

6. Right of Withdrawal. In accordance with EU consumer protection regulations, clients who are consumers (not acting in a business capacity) have the right to withdraw from a distance contract within 14 days of the contract date without giving any reason. Withdrawal must be communicated in writing to [email protected]. If work has commenced within this period with the client's explicit consent, the client may be liable for the cost of services rendered up to the point of withdrawal.

7. Processing Time. Approved refunds will be processed within 10 business days and returned to the original payment method used for the transaction. brightcopyhub is not responsible for delays caused by banking institutions or payment processors.

1. Agreement. By engaging the services of brightcopyhub, located at Calle de O'Donnell 22, Madrid, Retiro, España, you ("the Client") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between the Client and brightcopyhub ("the Provider") governing the provision of digital marketing, content strategy, and related services.

2. Scope of Services. The specific services to be provided will be defined in a written Project Proposal or Statement of Work ("SOW") agreed upon by both parties prior to commencement of work. Any services not explicitly included in the SOW are outside the scope of this agreement and require a separate written agreement.

3. Client Obligations. The Client agrees to:

• Provide all necessary materials, assets, brand guidelines, and information required for the timely delivery of services.
• Designate a primary point of contact authorized to make decisions and provide approvals on behalf of the Client.
• Respond to requests for feedback, approvals, or information within 5 business days to avoid project delays.
• Ensure that all materials provided to brightcopyhub do not infringe upon the intellectual property rights of any third party.
• Make all payments in accordance with the agreed payment schedule outlined in the SOW.

4. Payment Terms. Unless otherwise specified in the SOW:

• A deposit of 50% of the total project value is due upon signing of the SOW.
• The remaining 50% is due upon delivery and acceptance of the final work product.
• All payments are due within 14 days of invoice date.
• Late payments incur a penalty of 1.5% per month on the outstanding balance.
• Payments are to be made in Euros (€) via bank transfer or Stripe payment link as specified on the invoice.

5. Intellectual Property. Upon full payment of all invoiced amounts, the Client receives full ownership and intellectual property rights to all deliverables produced specifically for the Client under the SOW. brightcopyhub retains the right to display the work in its portfolio and marketing materials unless the Client objects in writing. Pre-existing tools, methodologies, frameworks, and templates used by brightcopyhub remain the intellectual property of the Provider.

6. Confidentiality. Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the engagement. This obligation survives the termination of the agreement for a period of 2 years. Confidential information includes, but is not limited to, business strategies, financial data, client lists, technical processes, and unpublished content.

7. Limitation of Liability. To the maximum extent permitted by applicable law, brightcopyhub shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the services provided. The total aggregate liability of brightcopyhub under any engagement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.

8. Indemnification. The Client agrees to indemnify and hold harmless brightcopyhub, its directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) the Client's use of the deliverables; (b) any breach of these Terms by the Client; (c) any materials provided by the Client that infringe third-party intellectual property rights.

9. Termination. Either party may terminate this agreement with 30 days' written notice. In the event of termination by the Client, the Client shall pay for all work completed up to the date of termination in accordance with the refund policy outlined in Section 03 above. brightcopyhub may terminate immediately if the Client breaches any material obligation and fails to cure such breach within 14 days of written notice.

10. Force Majeure. Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, power failures, or internet disruptions.

11. Governing Law and Jurisdiction. These Terms are governed by the laws of España. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Madrid, España. Both parties agree to attempt to resolve any dispute through good-faith negotiation before initiating formal proceedings.

12. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties.

13. Entire Agreement. These Terms, together with the applicable SOW and any subsequent written amendments, constitute the entire agreement between the parties regarding the subject matter herein and supersede all prior agreements, understandings, and communications, whether oral or written.

14. Contact. For questions regarding these Terms of Service, please contact brightcopyhub at [email protected] or visit us at Calle de O'Donnell 22, Madrid, Retiro, España.